Community Guidelines
HandCarry works because buyers and travelers trust each other. These standards apply to everyone on the platform.
Be accurate
Describe items, routes, and availability honestly. Misrepresentation leads to disputes and account action.
Respond promptly
Reply to proposals and messages within 24 hours when possible. Ghosting hurts the community.
Honor agreements
Once proposal terms are accepted and payment captured, follow through. Cancellations after purchase have no buyer refund.
Keep payments on-platform
All payments go through the Platform and are held securely until delivery is confirmed. Off-platform deals void your protection and may result in a ban.
Respect contact rules
In-app messaging before payment. Contact details may be shared after payment is captured.
Know the law
Comply with customs, import rules, and airline regulations. You are responsible for declarations.
Leave honest reviews
Ratings are simultaneous-reveal. Be constructive — don't retaliate.
No prohibited items
Weapons, drugs, counterfeits, hazardous materials, and cash are never allowed.