Community Guidelines
HandCarry works because buyers and travelers trust each other. These standards apply to everyone on the platform.
Be accurate
Describe items, routes, and availability honestly. Misrepresentation leads to disputes and account action.
Respond promptly
Reply to proposals and messages within 24 hours when possible. Ghosting hurts the community.
Give people time to reply
If the other person has not answered yet, wait before sending more. A conversation with no reply pauses after a few messages, and you can mute anyone whose messages you do not want alerts about.
Honor agreements
Once proposal terms are accepted and payment captured, follow through. Once the item is bought or collected, the order can no longer be cancelled in the app; only a dispute or HandCarry support can end it.
Keep payments on-platform
All payments go through the Platform and are held securely until delivery is confirmed. Off-platform deals void your protection and may result in a ban.
Respect contact rules
In-app messaging before payment. Contact details may be shared after payment is captured.
Know the law
Comply with customs, import rules, and airline regulations. You are responsible for declarations.
Leave honest reviews
Ratings are simultaneous-reveal. Be constructive — don't retaliate.
No prohibited items
Weapons, drugs, counterfeits, hazardous materials, and cash are never allowed.