Trust & safety at HandCarry
We connect strangers for physical goods. Here's how we help you transact safely.
Identity verification
- Platform KYC before first payment (buyers) or paid trip acceptance (travelers)
- Government ID + selfie reviewed within 24–48 hours
- Verification badge visible on profiles and listings
Payment protection
- Full payment captured at match — held until delivery confirmed
- Traveler purchases only after funds are secured
- Delivery confirmed by the buyer's one-time handover code, with a reviewed fallback when the code can't be exchanged
Proof & accountability
- Purchase receipt required before carrying
- Buyers can open a dispute from payment until the payout is sent; travelers can open one before they buy or collect the item
- Failed delivery marks on traveler profiles
Safe handoffs
- Preferred delivery location stored on each order
- In-app messaging before payment; contact sharing allowed after payment
- Meet in public, well-lit locations when possible
See also: Prohibited items · Community guidelines · Disputes